Terms & Condition
Accepted upon purchase
Welcome to our online store. By placing an order, you agree to these Terms and Conditions as well as our Privacy Policy and Cookie Policy. Please read them carefully before completing your purchase.
A binding agreement is entered into between you (the buyer) and E-Wheels (the seller) once your order is confirmed.
1. The Parties
Seller
E-Wheels Switzerland AG
Gewerbe Brunnmatt 9
6264 Pfaffnau, Switzerland
Email: mail@zermaz.com
Buyer
The buyer is the individual placing the order.
2. Scope and Legal Framework
These terms apply to consumer purchases made online.
Depending on your location, your purchase is governed by applicable consumer protection laws, including:
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EU/EEA consumer protection legislation
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Norwegian Consumer Purchases Act and Right of Withdrawal Act
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Swiss consumer protection laws
These rights apply in addition to these terms.
3. The Agreement
The agreement consists of:
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Information provided in the webshop (product details, pricing, delivery terms)
- Order confirmation
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Any direct correspondence
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These Terms and Conditions
In case of conflict, specific agreements and order details take precedence unless prohibited by law.
4. Prices and Fees
- Prices are shown in the relevant currency (e.g., EUR, NOK, CHF) and include VAT where applicable
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Shipping costs and any additional fees are shown at checkout
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For international orders, the buyer is responsible for customs duties, import taxes, or other local charges
E-Wheels reserves the right to correct pricing errors and update prices without prior notice.
5. Order and Confirmation
After placing an order, you will receive an email confirmation.
You are responsible for ensuring that all details are correct. Please contact us immediately if you notice any errors.
E-Wheels reserves the right to cancel orders in case of:
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Pricing errors
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Stock issues
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Suspected fraud
6. Payment
We offer secure payment options in cooperation with Klarna and other providers:
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Card payment (charged at order or shipment)
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Klarna invoice (pay within 30 days)
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Klarna installment plans
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Instant bank transfer
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Vipps (Norway)
Payment providers may perform credit checks in accordance with their policies.
7. Delivery
- Delivery is made to the address provided at checkout
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Estimated delivery times are displayed during purchase
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If no delivery time is specified, delivery will occur within 30 days
Delays may occur due to logistics or external factors and will be communicated where possible.
Uncollected shipments may incur fees for handling and return shipping.
8. Risk and Ownership
Risk transfers to the buyer once the goods have been delivered.
If the buyer fails to collect the goods, the risk still transfers when delivery was attempted.
Ownership remains with E-Wheels until full payment has been received, where permitted by law.
9. Right of Withdrawal (Returns)
Consumers have the right to withdraw from the purchase within 14 days of receiving the goods.
Conditions:
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You must notify us within 14 days
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Goods must be returned within a reasonable time
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Items must be in substantially the same condition
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Return shipping is paid by the buyer unless otherwise stated
Refunds will be issued within 14 days after notification, but may be withheld until goods are returned or proof of return is provided.
Deductions may be made for diminished value due to improper handling.
10. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
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Perishable goods
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Sealed goods not suitable for return due to hygiene reasons
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Opened software, audio, or video products
11. Complaints and Warranty
If a product is defective:
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You must notify us within a reasonable time (minimum 2 months in many jurisdictions)
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Complaint periods may extend up to 2–5 years depending on the product and applicable law
You may be entitled to:
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Repair or replacement
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Price reduction
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Refund
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Compensation
Warranty rights are in addition to statutory rights.
12. Returns and Shipping Responsibility
- Returns must be sent with tracking
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The buyer is responsible for safe packaging
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Return costs are generally paid by the buyer unless the item is defective
If a return is covered under warranty, E-Wheels may provide a return label.
13. Buyer’s Obligations
The buyer must:
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Provide accurate information
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Pay for the order
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Accept delivery
Failure to do so may result in fees, cancellation, or collection procedures.
14. Seller’s Rights in Case of Breach
If the buyer fails to meet obligations, E-Wheels may:
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Withhold delivery
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Cancel the order
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Charge interest or fees
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Seek compensation
15. Personal Data
We process personal data in accordance with applicable data protection laws (GDPR and Swiss FADP where relevant).
Personal data is used only to:
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Fulfill orders
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Provide customer service
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Comply with legal obligations
Marketing communications require consent.
For full details, please see our Privacy Policy.
16. Cookies
We use cookies to:
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Enable core website functionality (e.g. shopping cart)
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Analyze usage
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Improve user experience
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Provide relevant marketing
You can manage your preferences via our cookie banner.
17. Product Use and Legal Requirements
Certain products (e.g. electric scooters and e-bikes) must comply with local regulations.
It is the buyer’s responsibility to ensure lawful use according to local laws.
18. Dispute Resolution
We aim to resolve disputes amicably.
Consumers may also:
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Contact national consumer authorities
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Use the EU Online Dispute Resolution platform
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Bring claims before competent courts in their country of residence
19. Changes to Terms
E-Wheels reserves the right to update these terms.
Changes will apply to orders placed after the updated version is published.
20. Contact
For questions or support, please contact:
📧 mail@zermaz.com